Shipping policy

SONIC Titanium is an online merchant in Melbourne, Victoria, Australia.

We endeavour to take the utmost care to pack your order for delivery and we trust our delivery providers / couriers will strive to ensure the same level of care we put into these items. Once your order leaves our store premises, liability for any damage affecting the product lies with the delivery service provider which means SONIC Titanium is not liable for any damage that occurs in transit. If your item is damaged in transit, we are more than happy to assist in any proceedings which may be a result of the delivery service provider.

Please ensure you check your item for damage before signing for the delivery and advise the delivery person if you find damage immediately.

To ensure we can resolve any issues with your order, please contact us immediately if you find it damaged. We will strive to assist you where possible, however cannot guarantee results as this will need to be negotiated with the delivery service provider. If you have received a damaged good and have accepted the delivery please contact us.

Pickup

Due to our storage operating within a manufacturing site pickup is not available for small orders. This is due to safety & timing reasons that we cannot easily prepare a single item to be collected and stop other works occurring.

If your order is over multiple pieces/5+ kilos this can be arranged ahead of time and generally does need some days to prepare.

We do hope with growth of the business we can move into a location allowing us to provide pickup for 1 off orders on a faster turnaround.

Delivery Time

Delivery times will vary depending on the product you have ordered. For all items we will organise a tracking service so you can see when your item is expected to arrive. 

All orders are actioned and processed with 48 Hours and shipped via Australia Post.

Estimated Shipping Time